Research Executive

Liverpool

Job Details

Location

Liverpool Head Office

Contract Type

Permanent

Working Pattern

Full Time

Salary

Competitive plus benefits

Closing Date

28/01/2022 12:00

About The Role

A rare and exciting job opportunity has arisen within our marketing team. We are looking for a Research Executive who will translate and represent the voice of the customer.

You'll have the opportunity to work on a wide variety of customer research projects with one of the UK's leading fashion & home retailers. Working with a number of leading external research partners and part of a small, friendly insight team.

In the role you will deliver weekly sentiment and experience reporting. You'll help deliver biannual seasonal reviews and ad hoc market analysis.

  • End-to-end delivery of bespoke, small scale customer research projects from briefing external agencies to managing internal customer expectations and analysing results 
  • Build own small-scale surveys directly using Qualtrics platform, produce cross-tabs and analyse results 
  • Run in-house qualitative groups as required 
  • Add value to insight delivered by third parties through additional analysis and visual enhancements 
  • Track and report on Matalan’s performance in the market and consumer trends using market data and reporting tools 
  • Deliver biannual market seasonal reviews for women’s, men’s, kids’ and home divisions 
  • Manage the reporting of customer comments surveys and social media listening, delivering weekly reports that highlight key trends and areas of concern 
  • Manage weekly customer sentiment and experience tracking 
  • Co-ordination of project logistics, such as booking venues, organising refreshments and ensuring successful recruitment of customers 
  • Maintain the log of survey winners and manage the process for reimbursements to ensure due diligence 
  • Maintain response rate tracker and liaise with CRM team to manage samples and survey sends, proactively flagging areas of concern 
  • Maintain and coach the established team of data champions across the business to encourage self-serve 
  • Maintain the Research hub on Sharepoint and the customer section on Matalan Education, updating with new insight deliveries 
  • Produce creative infographics, stories and PowerPoint presentations that bring customer insight to life 
  • Reporting directly to the Research Manager and supporting them as required, and work closely with the wider Strategic Insight team 

About You

  • Minimum one year’s experience in a market research role 
  • Degree (preferably 2:1 or above) ideally in Research, Marketing, Business 
  • Knowledge of all Microsoft packages, especially Excel and Powerpoint. Microsoft Excel – minimum intermediate level, preferably advanced level 
  • Experience in moderating customer groups 
  • Significant moderation expertise.
  • Survey building expertise.
  • Usage of advanced research techniques such as Conjoint, Max Diff techniques

Benefits

  • Competitive salary
  • 25 days holiday plus bank holidays
  • Hybrid working, 3 days in the office, 2 days at home 
  • 20% discount in-store and online 
  • Private Healthcare 
  • Group Life Assurance 
  • Early Finish Friday (3 pm)
  • Flexible working hours 
  • Training, development, and support tools through a variety of channels thanks to our Talent Development team - including managerial masterclass to achieve your team goals and objectives 
  • Onboarding scheme 

About Matalan

Founded in the early 1980s by John Hargreaves in Liverpool, Matalan is proud to serve its customers excellent quality at great value. With over 200 stores in the UK, a growing online presence and over 15,000 employees, working here is exciting, challenging, and above all fun! As part of the Matalan family you can expect some great benefits and the opportunity to be part of our exciting vision - to become the UK’s most trusted value retailer. This is Retail Made Real.

Matalan value diversity and don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to being an equal opportunities employer and encourage applications from all communities.

Matalan wants to see every candidate performing at their best throughout the application and interview process and ultimately, in their role. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hierarchy

Hierarchy

Your place in our world

Research Manager
Research Executive