Retail Administrator


Job Details


Liverpool Head Office

Contract Type


Working Pattern

Part Time


Competitive plus benefits

Closing Date

28/01/2022 23:45

About The Role

We're looking for a Retail Admininistrator to assist the Retail Operations department in the development and implementation of a more easy, efficient and productive way of working through a continuous drive for improvement in operational processes.

This is a part-time role, working approx 3 days per week. 

  • Support in the development and communication of the business RFID strategy
  • Act as a point of contact for stores regarding RFID, FFS and Reporting queries
  • Recommend and amend current policies and procedures where necessary ensuring the relevant operations manual and Intranet location are updated
  • Produce clear, concise and appropriate communications to all areas of the business for any new or existing processes using relevant communication methods (i.e. intranet, email, conference call, reports)
  • Confident in producing and delivering power point presentations to stores /Head Office and senior levels
  • Liaise with relevant departments to advise of new or changes to existing policies and procedure
  • Responsible for producing training timelines/processes and assist with delivery of training and roll out with regards to new in store projects/ systems & processes
  • Produce timeline documentation and take ownership for small projects detailing the end to end timescales and vision
  • Responsible for conducting testing of projects both new & existing with regards to in store technology, processes & procedures with an aim of getting to pilot, trial, and rollout phase
  • Provide weekly updates to line manager and senior manager on projects progress
  • Review and identify improvement across all areas of store reporting to improve productivity and efficiency
  • Build and maintain a healthy working relationship with all internal and external colleagues and suppliers
  • Actively seek to support and develop instore colleagues about all admin processes and procedures
  • Use self-initiative to ensure any required tasks/projects are delivered end to end to a time scale and are measured
  • Engage in cross functional working practices the support the needs of the business
  • Actively pursue self-development opportunities including upskill on Excel, Power BI and SQL
  • To identify and act upon ways to improve own productivity and performance


About You

  • Experience of store operations/retail experience including admin and cash handling would be desirable but not essential
  • Experience of project work
  • Communication skills both written and verbal
  • Word, Excel, Powerpoint


  • Competitive salary 
  • Hybrid working, office and home working
  • 20% discount in-store and online 
  • Group Life Assurance 
  • Flexible working hours 
  • Training, development, and support tools through a variety of channels thanks to our Talent Development team - including managerial masterclass to achieve your team goals and objectives 
  • Onboarding scheme 
  • Part Time - 3 days a week 

About Matalan

Founded in the early 1980s by John Hargreaves in Liverpool, Matalan is proud to serve its customers excellent quality at great value. With over 200 stores in the UK, a growing online presence and over 15,000 employees, working here is exciting, challenging, and above all fun! As part of the Matalan family you can expect some great benefits and the opportunity to be part of our exciting vision - to become the UK’s most trusted value retailer. This is Retail Made Real.
Matalan value diversity and don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to being an equal opportunities employer and encourage applications from all communities.

Matalan wants to see every candidate performing at their best throughout the application and interview process and ultimately, in their role. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.