Employee Relations Team Leader (Maternity Cover)


Job Details


Liverpool Head Office

Contract Type


Working Pattern

Full Time


Depending on experience

Closing Date

27/02/2020 12:00

About the Role

We’re currently looking for an Employee Relations Team Leader to join us to join the HR team here at Matalan. As an ER Team Leader you will lead the team of HR Shared Service Assistants and Administrators, ensuring consistent delivery of SLAs where consistency and accuracy are key.

  • Responsible for the HRSS Assistant and Admin daily activity
  • Manage and coach the team of HR Administrators and HR Assistants
  • Ensure the team produce accurate letters in a timely manner.
  • Coach the team to give consistent, practical and commercial advice, whilst minimising risk to the business.
  • Ensure the team consider the Customer in everything they do.
  • Always deliver on agreed SLAs, continually striving to raise the bar.
  • Manage the tracking of cases, and produce reports to support Line Managers and business areas to identify trends in data, and generate actions for improvements.
  • Up-skill and drive the development of the team
  • Manage continued poor performance if required.
  • Alongside the HR Process & Governance Specialist, review the admin processes to ensure consistent and efficient working practices
  • Key person to go to for HRSS process and administration processes
  • Support the team strategy and vision
  • Ad hoc projects
  • Support the wider team of HR Advisors, by having a flexible approach, and being a hands-on team player

About You

  • Strong knowledge of employment law and other legal legislation, particularly relating to the management of absence, family friendly and RTW
  • Ability to apply knowledge commercially
  • Experience of managing a small team is preferable
  • Good written and verbal communication skill
  • Ability to use Excel to a good standard, for tracking and reporting purposes.

About Matalan

Founded in the early 1980s by John Hargreaves in Liverpool, Matalan is proud to serve its customers excellent quality at great value. With over 200 stores in the UK, a growing online presence and over 15,000 employees, working here is exciting, challenging, and above all fun! As part of the Matalan family you can expect some great benefits and the opportunity to be part of our exciting vision - to become the UK’s most trusted value retailer. This is Retail Made Real.

Matalan value diversity and don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to being an equal opportunities employer and encourage applications from all communities.

Matalan wants to see every candidate performing at their best throughout the application and interview process and ultimately, in their role. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.