Research Executive


Job Details


Liverpool Head Office

Contract Type


Working Pattern

Full Time


Depending on experience

Closing Date

18/11/2019 12:00

About the Role

We are currently recruiting for a Customer Research Executive to join our Marketing Team here at Matalan Head Office.

As a Customer Research Executive you will assist the Customer Research Manager  in delivering the voice of the customer into the business including the end to end delivery of small scale, bespoke projects through the ‘My Matalan’ customer panel.

  • End-to-end delivery of bespoke, small scale projects from briefing the agency to managing internal customer expectations and analysing results
  • Build and analyse own small scale surveys directly using tools such as  Qualtrics
  • Add value to insight delivered by third parties through additional analysis and visual enhancements
  • Track and report on Matalan’s performance in the market and consumer trends using market data and reporting tools
  • Manage the reporting of customer comments from  customer experience surveys and social media, delivering weekly reports that highlight key trends and areas of concern
  • Co-ordination of project logistics, such as booking venues, organising debriefs, organising refreshments and ensuring successful recruitment of customers for focus groups and accompanied shops
  • Maintain the log of survey winners and manage the process for reimbursements to ensure due diligence
  • Reporting directly to the Research Manager and supporting them as required, and work closely with the wider Strategic Insight team
  • Deliver seasonal market and customer reviews as visually impactful powerpoint slide decks
  • Work with marketing colleagues to gather stimulus material

About You

  • Degree (preferably 2:1 or above) in Marketing, Research, Business or Statistics
  • Knowledge of all Microsoft packages, especially Excel and Powerpoint. Microsoft Excel – minimum intermediate level, preferably advanced level
  • Builds rapport and strong relationships with internal customers, peers and suppliers
  • Excellent listener
  • Competent in analysing and interpreting product, customer and market data to identify trends and key insights
  • Focused on delivering the end product within tight deadlines
  • Enthusiastic approach, keen to learn, progress and deliver added value to the team
  • Strong attention to detail

About Matalan

Founded in the early 1980s by John Hargreaves in Liverpool, Matalan is proud to serve its customers excellent quality at great value. With over 200 stores in the UK, a growing online presence and over 15,000 employees, working here is exciting, challenging, and above all fun! As part of the Matalan family you can expect some great benefits and the opportunity to be part of our exciting vision - to become the UK’s most trusted value retailer. This is Retail Made Real.

Matalan value diversity and don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to being an equal opportunities employer and encourage applications from all communities.

Matalan wants to see every candidate performing at their best throughout the application and interview process and ultimately, in their role. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.



Your place in our world

Research Manager
Research Executive