HR Shared Service Manager (Interim)


Job Details


Liverpool Head Office

Contract Type


Working Pattern

Full Time


Competitive plus benefits

Closing Date

06/06/2022 22:45

About The Role

As Shared Services Manager for the business you will have lead and develop the HR Shared Services function. Managing a team of Shared Service advisor to deliver high quality, commercial , administrative, ER support  and HR services. Driving a culture of Line manager ownership and accountability of the people agenda in this.

  • Continuously review the current and future objectives within the business areas End to End processes and advisory service , thinking strategically about how the Team can contribute towards its continuous improvement.
  • Manage and ensure the consistent delivery of high quality HR advice and coaching to customers, enabling the team to effectively deliver first point of contact services (via telephone, email and walk-ins) and resolution of queries. Drive a culture of customer and service excellence.
  • Deliver strategic and commercial solutions to drive the Shared Service Strategy
  • Focus on the ongoing development of the Shared Service Advisors, ensuring that they become well rounded in terms of commerciality, coaching and delivering accurate and consistent advice.
  • Develop and manage to a set of Service Level Agreements (SLAs) that meet business requirements.

About You

  • Excellent Planning and Organisational Skills.
  • Commercial , Solutions focussed, Tenacious.
  • Ability to analyse, interpret and present information with strong attention to detail and accuracy.
  • Focussed on excellent customer service.
  • Have extensive Legal and Employee Life cycle experience.


  • Working within a strong and diverse team with plenty of opportunity to learn and further skillset
  • Work in forward-thinking sector which always challenges itself to move forward and do things differently
  • 25 days holiday + bank holidays
  • Hybrid working environment (WFH & Office)
  • Competitive salary + substantial benefits 
  • Private Healthcare 
  • Flexible working hours
  • Discount Scheme
  • Always on Feedback
  • Wellbeing Day 
  • Early Finish Fridays

About Matalan

Founded in the early 1980s by John Hargreaves in Liverpool, Matalan is proud to serve its customers excellent quality at great value. With over 200 stores in the UK, a growing online presence and over 15,000 employees, working here is exciting, challenging, and above all fun! As part of the Matalan family you can expect some great benefits and the opportunity to be part of our exciting vision - to become the UK’s most trusted value retailer. This is Retail Made Real.

Matalan value diversity and don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to being an equal opportunities employer and encourage applications from all communities.

Matalan wants to see every candidate performing at their best throughout the application and interview process and ultimately, in their role. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.